You may return most new, unopened items within 30 days of delivery for a full refund if you received an incorrect or defective item, etc. However for item that is open, we cannot accept return due to the fact that breastfeeding products are personal item that cannot be reuse/ recycle.
Please abide by the following conditions, to ensure that your return will be accepted.
Please note Smilingbabies reserves the right not to offer or process a change of mind return if these requirements are not satisfied.
Smilingbabies also reserves the right to charge a 15% restocking fee of any returned goods.
The customer is responsible for postage costs of returns, including supplying a self-address pre-paid satchel for exchanges. We highly recommend using Registered Post as Smilingbabies cannot accept responsibility for loss or damage. Please keep a record of your Registered Post label number for tracking purposes. Package return items carefully and appropriately when posting to us. Original postage costs are not refundable. Where an item is returned from an order that received free shipping, the standard flat rate shipping cost will be deducted from the return if a store credit or refund has been requested.
Items excluded from change of mind return:
Smilingbabies will not accept change of mind returns for the following items, irrespective of whether in original condition or if other requirements of change of mind returns are met. Please contact us before purchasing these items if you have any questions.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We are currently shipping to Australia at flat rate $9.99. Free shipping for purchase > $200. Certain bulky or heavy item may impose additional shipping charges. Once your payment is received, we will ship out your order by the next working day. Delivery times to major Australian cities will normally take between 2-6 working days. Please allow for another 3-5 working days if your delivery location is in regional Australia. We ship by Australia Post.
If you need the item urgently best to opt for Express shipping. Express shipping at flat rate $13.99.
Visit Australia post website to view the delivery network.
We also ship to New Zealand at $19.99 for item less than 500g using standard Australia post reach between 3-10 business day. You can checkout directly from our store.
We also ship to Asia (Singapore, Malaysia, Philippines, Thailand, Indonesia, Vietnam, Korea, Japan or China) at $25 for item less than 500g using standard Australia post reach between 3-10 business day. You can checkout directly from our store.
We are happy to ship outside Australia as well. Please Contact Us for a shipping quote and payment options.
For free shipping item, if you want to upgrade to express, you can choose the following option.